• Title: Collaborative Support Models 
  • Abstract: Internal and External IT Teams
  • Description: Knowledge-based support communities are rapidly moving to models that are not easily defined or measured. The line between traditional incident management and external support has been blurred to the point where the marketing, support, and infrastructure teams act as one department. Explore the different models of support being used by global organizations today.

In this session we will explore:



(Links, Promo, Itinerary, Photos, Social Media)

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