SOCIAL ITSM: RISE OF THE COMMUNITY-BASED HELP DESK

  • Title: Social Itsm: Rise of the Community-Based Help Desk
  • Abstract: 2008-2016
  • Description:  The idea of Facebook as a support platform was a nice way to pretend we understood the connected enterprise, but in 2016 we actually need to start looking at how connected enterprises work. From 2008-2020 we cover not just the beginning of this collaborative decade but with the explosive and shocking end. Knowledge workers today need to understand the skill sets they must possess for 2015 and beyond.  This is your life, and it's just beginning.

In this session we will explore:

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Preview:

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