• Title: It's Not Self-Service
  • Abstract: (...If It Actually Empowers People)
  • Description: Self-service is an ever-evolving term, one that begs constant redefinition. In 2016, people have a different relationship with technology.  In 2016, people will be enabled by technology--it will be an extension of their nature and personality. Stop building portals, and start empowering contemplative technology! 

    In this session we will explore:

  • How to use Technical Experience over features to change culture
  • Five features which define an information relationship
  • Steps to create a data assistive reality for your organization
  • Five mistakes most self service projects make
  • Elements defining self-service empowerment experiences for the next two years


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