Chris Dancy founder of ServiceSphereTM. ServiceSphere is an organization dedicated to education of the IT Service Management professionals and decision support.
ServiceSphere focuses on content creation, IT Marketing Management and IT Service Management consulting.
ServiceSphere is diligent in supporting customers in their quest to advance their ITSM & ITIL ambitions while maintaining a healthy distance from HYPE.
Previously Chris Dancy joined Touchpaper/Avocent as Vice President of Business Development in March 2007, advocating processed based approach to ITSM through people, process and tools.
Chris has over 20 years of experience in IT, and was responsible for enterprise presales support ITIL consulting, best practices support and North American speaking ITSM engagements.
Before joining Touchpaper/Avocent, Chris was the Director of Product Development Service Desk Technologies & Desktop Management Strategies at NetworkD.
In this role, Chris developed internal testing methodologies and managed iValue and iServiceDesk for HEAT roadmap.
iValue was one of the first technologies to bridge service desk and desktop management agnostically from any service desk software to LANDesk, Microsoft SMS and Novell Zen.
Previously at NetworkD, Chris was lead solution architect for HEAT Service Desk & the LANDesk Management Suite, advising customers on ITIL best practices and the integration between desktop and support desk to combine disparate IT practice silos. Becoming one of the world's top HEAT consultants with his "Kung-Fu" approach to making FrontRange's HEAT product do the impossible!
Prior to NetworkD, Chris was a solution consultant for FrontRange. While there Chris installed over 150 customers around North America and Europe, from the State Department to Samsung Electronics.
Chris started his career as a service desk manager WebMD.