Director of Digital Systems - ServiceNow
SERVICENOW
San Diego, CA
October 2011 -July 2012
ORGANIZATIONAL SUMMARY:
ServiceNow makes work better across the enterprise. Getting simple stuff done at work can be easy, and getting complex multi‑step tasks completed can be painless. Our applications automate, predict, digitize and optimize business processes and tasks, from IT to Customer Service to Security Operation and to Human Resources, creating a better experience for your employees, users, and customers while transforming your enterprise.
ROLE SUMMARY:
Recruited and hired by the CEO, Fred Luddy, the role was to support technical disruption in the IT enterprise management space with duties from product management to roadmap strategies. Additionally served as a public-facing figure to generate news and media for the company to go public.
HIGHLIGHTS:
Creating the social feed for the cloud platform.
Working with executive leadership during formative years of the companies growth.
CHALLENGES:
Volatile leadership landscape.
Lack of continuity on strategy.
ACHIEVEMENTS
Marketing Leadership:
Emcee at corporate conferences (Knowledge 11) in EMEA.
Created first worldwide 24-hour conference using google hangs in cooperation with Google.
Sales Leadership:
RFP responses
Closing demonstrations in pipeline sales process
Executive Leadership:
Analyst Strategy and relations
Advisor to CEO on mobile and social innovation.
Technical Leadership:
Kanban ideation and roadmap.
Social feed ideation and integration
