ServiceSphere - Founder

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SERVICESPHERE

Denver / Malta / Auckland

July 2008 – November 2010

 
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ORGANIZATIONAL SUMMARY: 

Servicesphere was initially founded as a global provider of SaaS software solutions for the IT Service Management industry and a provider of technical process management consultancy.  During that time focus shifted to personal IT/Health management.

ROLE SUMMARY:  

Lead the company to new partnerships, sales and industry disruption. Hire and manage personnel in global offices in Malta and New Zealand.


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HIGHLIGHTS:

  • Global network of podcasts, ITSM Weekly.

CHALLENGES:

  • First time founder.


 
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ACHIEVEMENTS

Marketing Leadership: 

  • One million listeners globally. 

  • The most influential IT Service Management leader recognized by iTSMF 2010 Presidents award.

Sales Leadership:

  • Delivery of partnered services to Silicon Valley upstarts ZenDesk and Hootsuite.

Executive Leadership:

  • Vision and Strategy  

  • Successful M&A to Pink Elephant 

Technical Leadership:

  • Developed infrastructure for Cloud-based platform 

  • Designed Existence App, the first mobile application for health-behavioral based habits.


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PRODUCT PORTFOLIO